电话交换机的概念简介
作者：admin 来源：本站 发布时间：2017-09-06 18:15:32
电话交换机是一种特殊用途的用户交换机。它有若干电话机共用外线，适用于机关、团体、中小企业等单位，也可以用于住宅和秘书电话。
The telephone exchange is a special purpose user exchange. It has a number of telephones and an outside line, suitable for offices, groups, small and medium enterprises, and also for residential and secretarial telephones.
集团电话交换机不需要专职的话务员和维护人员，每部都可以通过指示灯了解整个系统的工作情况。当外线呼入时，可由任意一部话机应答，并可以转给所需的被叫。任何一部话机要呼外线时，只要按下代表空闲外线的相应键，即可拨号呼叫外线。
Group telephone exchange does not require full-time operator and maintenance personnel, each can know the work of the whole system through the indicator light. When an outside call is called, it can be answered by any phone and can be forwarded to the called party. When any phone wants to call an outside line, you can dial an outside call just by pressing the corresponding key representing the free outside line.
有的集团电话还具有会议电话、缩位拨号、热线服务、群呼、广播、遇忙回呼、呼叫转移、呼出限制、呼叫等待、内线保密、外线保密、停电自动转移等各种功能。
The group also has some telephone conference call, Dailling, hotline services, group call, broadcast, call back call, call transfer, call waiting, call restriction, confidentiality, secrecy, inside outside power failure automatic transfer function.
电话交换机的一些扩展功能如下：
Some extensions of the telephone switch function are as follows:
内置电脑话务员（IVR）：通过语音导航，可把电话转接到制定的分机，语音引导可以是单级导航，也可以是多级导航。最大的级数可以达到16级。总语音提示时长为120秒。通过语音引导，可以引导客户进行电话转移，也可以进行信息查询。
Built in computer operator (IVR): through voice navigation, you can switch the phone to the set of extensions, voice guide can be single level navigation, can also be multi-level navigation. The maximum series can reach 16. The total voice prompt is 120 seconds. Through voice boot, you can guide customers to telephone transfers, you can also query information.
来电弹屏：有来电时，在来电显示电话上显示来电号码；同时在电脑的右下角弹出一个框框，显示来电人的号码、姓名和单位。
Call screen: when there is a call, display the caller's number on the caller's phone. At the same time, pop up a frame at the bottom right corner of the computer to show the caller's number, name and unit.
CTI 接口：与电脑通信集成，可实现 CRM 系统集成。
CTI interface: integrated with computer communication, CRM system integration can be realized.
通话录音：内置16路数字录音功能，只需把录音软件安装到可连接到公司局域网的任何一台 PC 即可。
Call recording: built in 16 digital recording function, just install the recording software to any PC that can connect to the company lan.
客户的满意就是对我们的肯定，欢迎您前来选购我公司的产品，我们一直以为您提供产品为己任并一直坚持这样做。欢迎您的光临。
Customer satisfaction is our affirmation, you are welcome to come to buy our products, we have always thought you provide products as their own responsibility, and has always insisted on doing so. Welcome to our company.
The telephone exchange is a special purpose user exchange. It has a number of telephones and an outside line, suitable for offices, groups, small and medium enterprises, and also for residential and secretarial telephones.
集团电话交换机不需要专职的话务员和维护人员，每部都可以通过指示灯了解整个系统的工作情况。当外线呼入时，可由任意一部话机应答，并可以转给所需的被叫。任何一部话机要呼外线时，只要按下代表空闲外线的相应键，即可拨号呼叫外线。
Group telephone exchange does not require full-time operator and maintenance personnel, each can know the work of the whole system through the indicator light. When an outside call is called, it can be answered by any phone and can be forwarded to the called party. When any phone wants to call an outside line, you can dial an outside call just by pressing the corresponding key representing the free outside line.
有的集团电话还具有会议电话、缩位拨号、热线服务、群呼、广播、遇忙回呼、呼叫转移、呼出限制、呼叫等待、内线保密、外线保密、停电自动转移等各种功能。
The group also has some telephone conference call, Dailling, hotline services, group call, broadcast, call back call, call transfer, call waiting, call restriction, confidentiality, secrecy, inside outside power failure automatic transfer function.
电话交换机的一些扩展功能如下：
Some extensions of the telephone switch function are as follows:
内置电脑话务员（IVR）：通过语音导航，可把电话转接到制定的分机，语音引导可以是单级导航，也可以是多级导航。最大的级数可以达到16级。总语音提示时长为120秒。通过语音引导，可以引导客户进行电话转移，也可以进行信息查询。
Built in computer operator (IVR): through voice navigation, you can switch the phone to the set of extensions, voice guide can be single level navigation, can also be multi-level navigation. The maximum series can reach 16. The total voice prompt is 120 seconds. Through voice boot, you can guide customers to telephone transfers, you can also query information.
来电弹屏：有来电时，在来电显示电话上显示来电号码；同时在电脑的右下角弹出一个框框，显示来电人的号码、姓名和单位。
Call screen: when there is a call, display the caller's number on the caller's phone. At the same time, pop up a frame at the bottom right corner of the computer to show the caller's number, name and unit.
CTI 接口：与电脑通信集成，可实现 CRM 系统集成。
CTI interface: integrated with computer communication, CRM system integration can be realized.
通话录音：内置16路数字录音功能，只需把录音软件安装到可连接到公司局域网的任何一台 PC 即可。
Call recording: built in 16 digital recording function, just install the recording software to any PC that can connect to the company lan.
客户的满意就是对我们的肯定，欢迎您前来选购我公司的产品，我们一直以为您提供产品为己任并一直坚持这样做。欢迎您的光临。
Customer satisfaction is our affirmation, you are welcome to come to buy our products, we have always thought you provide products as their own responsibility, and has always insisted on doing so. Welcome to our company.
