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呼叫中心系统有助实现客户价值

作者:admin 来源:本站 发布时间:2017-09-20 14:35:57
现代经济发展,企业间的竞争已经超越了单纯的产品和价格竞争,现在竞争最主要的体现于企业为客户所提供的服务优劣。如果一个企业的服务能够令客户从内心感到满意,那么便在企业竞争中取得了胜利的一大步。
Modern economic development, competition between enterprises has gone beyond pure products and price competition, and now the most important competition is reflected in the quality of services provided by customers. If an enterprise's service can satisfy the customer from the inside, then it will win a big victory in the competition.

呼叫中心系统顾名思义,就是在电信技术发展的基础上,摆脱之前的呼叫中心单纯由人工来完成的简陋设施,现代呼叫中心系统已发展成为一个统一、高效的对外联系窗口,同时具备呼入和呼出双重功能,不仅可以记录和存储所有来电对话信息,处理客户的查询、投诉等业务,此外还可以对客户进行回访、满意度调查等呼出业务。
The call center system as the name suggests, is based on the development of telecommunications technology, the call center from simple to complete by manual before the simple facilities, modern call center system has become a unified and efficient contact window, also have the dual function of incoming and outgoing, not only can record and store all calls information processing customer inquiries, complaints and other services, you can also visit the customer satisfaction survey call business.
呼叫中心系统在企业的运用,充分满足了客户对于企业的疑虑,将过去企业在客户服务中一直处于的被动状态发生大扭转,因为呼叫中心系统的运用,企业对客户的服务已处于主动状态。
Call center system application in the enterprise, to fully meet customer concerns for enterprises, enterprises in the past will be a passive state of customer service has been in the occurrence of large torsion, because the use of call center system, the enterprise customer service has been in active state.
呼叫中心系统使得客户感到企业对自己的服务是十分独特的,每个客户都可以充分感受到企业对自己的关怀,这种想客户所想、急客户所需的行为,使得客户对企业更加信赖,增加了企业在每个客户心中的忠诚度。
Call center system makes the customer feel enterprise is very unique in our service, each customer can be fully aware of enterprises for their own care, the customer would like to think, urgent customer needs, make the customer more trust of enterprises, increase the enterprise in the hearts of every customer loyalty.
创造优良的产品,是我们的一惯追求,长期以来公司以高质量的产品和优良的服务赢得了国内外客户的信任。
Create excellent products, is our pursuit of a long time, the company to high-quality products and excellent service to win the trust of customers at home and abroad.

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