呼叫中心系统的特点
作者：admin 来源：本站 发布时间：2017-10-02 22:36:20
现代呼叫中心已经涉及到了计算机技术、Internet技术、计算机电话集成技术、数据仓库技术、客户关系管理技术、交换机通讯技术、企业ERP技术和企业管理、项目管理、团队管理等诸多方面的内容。
The call center has been involved in many aspects of computer technology, Internet technology, computer telephony integration technology, data warehouse technology, customer relationship management technology, communication technology, ERP switch technology and enterprise management, project management, team management and other content.
济南呼叫中心系统已经成为一个统一、高效的服务工作平台，它将企业内分属各职能部门集中在一个统一的对外联系的窗口，集中化地安置坐席，采用统一的标准服务模式，为用户提供系统化、智能化、人性化的服务。呼叫中心已经成为与企业连为一体的一个完整的综合信息服务系统，是现代企业运营不可或缺的一部分，同时也成为企业间竞争的有力工具。
Ji'nan call center system has become a unified and efficient service platform, it will belong to the various functional departments within the enterprise focus on the external links of a unified window, centralized resettlement of seats, the standard unified service model, providing systematic, intelligent and personalized service for users. Call center has become a complete integrated information service system which is connected with the enterprise. It is an integral part of modern enterprise operation, and also a powerful tool for competition among enterprises.
呼叫中心就是在一个相对集中的场所，由一批服务人员组成的服务机构，通常利用计算机通讯技术，处理来自企业、服务对象的电话垂询，尤其具备同时处理大量来话的能力，还具备主叫号码显示，可将来电自动分配给具备相应技能的人员处理，并能记录和储存所有来话信息。一个典型的以客户服务为主的呼叫中心可以兼具呼入与呼出功能，当处理服务对象的信息查询、咨询、投诉等业务的同时，可以进行服务对象回访、满意度调查等呼出业务。
The call center is in a relatively centralized place, service mechanism composed of a number of service personnel, usually by computer communication technology, processing enterprises, from the service object call us, especially the ability to handle large amounts to words, but also have the calling number display, calls can be automatically assigned to qualified officers, and can record and store all incoming information. The call center is a typical customer service to both inbound and outbound, when processing the service object information, consultation, complaints and other services at the same time, can carry out service object satisfaction survey visit, call business.
以上就是今天的介绍,如果您想了解我公司产品的更多信息,欢迎您电话咨询,我们定会为您提供详细的产品信息。
The above is today's introduction, if you want to know more about our products, you are welcome to call us, we will provide you with detailed product information.
The call center has been involved in many aspects of computer technology, Internet technology, computer telephony integration technology, data warehouse technology, customer relationship management technology, communication technology, ERP switch technology and enterprise management, project management, team management and other content.
济南呼叫中心系统已经成为一个统一、高效的服务工作平台，它将企业内分属各职能部门集中在一个统一的对外联系的窗口，集中化地安置坐席，采用统一的标准服务模式，为用户提供系统化、智能化、人性化的服务。呼叫中心已经成为与企业连为一体的一个完整的综合信息服务系统，是现代企业运营不可或缺的一部分，同时也成为企业间竞争的有力工具。
Ji'nan call center system has become a unified and efficient service platform, it will belong to the various functional departments within the enterprise focus on the external links of a unified window, centralized resettlement of seats, the standard unified service model, providing systematic, intelligent and personalized service for users. Call center has become a complete integrated information service system which is connected with the enterprise. It is an integral part of modern enterprise operation, and also a powerful tool for competition among enterprises.
呼叫中心就是在一个相对集中的场所，由一批服务人员组成的服务机构，通常利用计算机通讯技术，处理来自企业、服务对象的电话垂询，尤其具备同时处理大量来话的能力，还具备主叫号码显示，可将来电自动分配给具备相应技能的人员处理，并能记录和储存所有来话信息。一个典型的以客户服务为主的呼叫中心可以兼具呼入与呼出功能，当处理服务对象的信息查询、咨询、投诉等业务的同时，可以进行服务对象回访、满意度调查等呼出业务。
The call center is in a relatively centralized place, service mechanism composed of a number of service personnel, usually by computer communication technology, processing enterprises, from the service object call us, especially the ability to handle large amounts to words, but also have the calling number display, calls can be automatically assigned to qualified officers, and can record and store all incoming information. The call center is a typical customer service to both inbound and outbound, when processing the service object information, consultation, complaints and other services at the same time, can carry out service object satisfaction survey visit, call business.
以上就是今天的介绍,如果您想了解我公司产品的更多信息,欢迎您电话咨询,我们定会为您提供详细的产品信息。
The above is today's introduction, if you want to know more about our products, you are welcome to call us, we will provide you with detailed product information.
