电话营销系统两种主要的方法

Ji'nan telephone marketing system uses this formula to calculate the number of people who need to meet the level of service goals and the number of trunks. When given the number of employees and the number of incoming calls, these formulas can be used to calculate the probability of the delay in answering the call.

什么是计算机模拟呢?很多人都对天气预报很熟悉吧，其实预报出来的天气状况就是通过计算机模拟出来的。计算机程序模拟呼叫中心的随机来话量、队列情况、路由策略、人员排班、甚至突发事件等情况，然后给出某种设定情况或者最佳情况下的参考值，以及对某项参数的改变所带来的关联变化。

What is computer simulation? A lot of people are familiar with the weather forecast, in fact, the weather forecast is simulated by computer. Random quantity, queue, call routing strategy, staff scheduling, even emergency situation simulation computer program of call center, and then gives a set or the best condition of the reference value, and a parameter change related to change.

计算机模拟程序会把呼叫中心一天的来电过程浓缩到一个很短的时间段，结合实际坐席中继线组合、来话量等参数，济南电话营销系统通过在计算机存储器中建立一个虚拟呼叫中心来模拟随机呼入的来话、坐席的应答、队列、溢出、忙音、放弃等情况。

Computer simulation program will call center calls a day to concentrate during a very short period of time, combined with the actual table trunk line combination, the incoming parameters, Ji'nan telephone marketing system through the establishment of a virtual call center to simulate the word, they answer, queue, overflow, busy tone, give up so with the incoming machine in a computer memory.

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