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呼叫中心系统的功能及优势

作者:admin 来源:本站 发布时间:2018-06-06 15:45:45
1、 提高工作效率使用呼叫中心系统可以批量拨号,自动过滤无效号码,节省销售人员拨打电话时间。语音群呼功能可以代替人工自动播报,只将有需要的客户转接至销售人员,提升销售人员工作效率。
1, improve the efficiency of the use of call center system can batch dialing, automatic filtering invalid number, save sales personnel dialing time. Voice group calling function can replace manual broadcast, only transfer the necessary customers to sales personnel, and improve the efficiency of sales staff.
2、减少客户流失销售行业竞争比较激烈,销售人员压力大,流动性相较其他行业也比较大,一旦人员离职,可能会造成客户的流失。河南华谊科技云呼叫中心可以实现客户号码的加密设置,即使销售人员离职,但是客户名单仍然在系统中,可以转给在职的销售人员进行客户的维护,从而避免客户的流失。
2, reduce the loss of customer loss sales industry competition is fierce, the pressure of sales staff, liquidity is larger than other industries, once the personnel leave, may cause the loss of customers. Henan Huayi technology cloud call center can realize the encryption setting of customer number. Even if sales staff leave, the customer list is still in the system, which can be transferred to the sales staff to maintain the customer, thus avoiding the loss of customers.

3、提升客户满意度济南呼叫中心系统利用呼叫中心可以直接和客户进行沟通,搭配客户管理功能可以在客户二次咨询时快速了解到客户的基本情况和需求,为客户提供优质的服务。同时,在节假日可以为客户送去节日祝福,拉近和客户的关系,提升客户对公司以及产品的满意度。
3, improve customer satisfaction Ji'nan call center system using call center can communicate directly with customers, with customer management function, the customer can quickly understand the customer's basic situation and needs in the two times of customer consultation, and provide high quality service for customers. At the same time, we can send holiday greetings to customers during the holidays, shorten the relationship with customers, and enhance customer satisfaction with the company and products.
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