电话营销系统常用的功能有哪些？

1、IVR自动语音流程功能

1, IVR automatic voice process function

客户咨询、购买产品，通过呼叫中心软件提供的IVR语音导航自动找到自己需求的目的地。

Customers consult, purchase products, through the call center software IVR voice navigation to automatically find their own needs of the destination.

2、自动话务分配ACD功能

2, automatic traffic assignment ACD function

解决话务员话务强度不一，工作量不平均，通话顺畅度的问题。

It solves the problem of different traffic intensity, uneven workload and smooth call.

3、队列管理功能

3, queue management function

外呼队列排队，可以自己设定外呼队列，外呼顺序。

Queuing for outgoing queues can set up outgoing queues and outgoing calls.

4、客户管理销售管理

4. Customer management sales management

客户信息记录，客户跟踪阶段，已成客户，客户行业，客户类别，客户金额大小，客户归属管理，数据可以统计分析，以便得出最佳解决办法。

Customer information recording, customer tracking stage, has become a customer, customer industry, customer category, customer amount size, customer ownership management, data can be statistically analyzed, in order to arrive at the best solution.

5、外呼功能

5, outgoing function

坐席具备IP网络外呼、PSTN、实体外呼，客户随意选择，自己选择适合自己的外呼方式，并且支持自动批量外呼，节省电销人员的体力。

Seats with IP network calls, PSTN, entity calls, customers choose at will, choose their own way to call out, and support automatic bulk calls, save the physical power of sales personnel.

6、广告投入回报分析

6, advertising input return analysis

某一时段投入的广告，所带来的话务量分析，通话记录的查询分析可以得出。

A period of investment in advertising, resulting in traffic analysis, call record query analysis can be obtained.

7、知识库

7. Knowledge base

销售过程中遇到的各种产品知识问题、价目表、活动表、政策表、功能表等等，可以在知识库进行管理

All kinds of product knowledge problems, price lists, activity lists, policy lists, function lists encountered in the sales process can be managed in the knowledge base.

8、来/去电弹屏功能

8. The function of incoming / exit screen.

来电系统自动弹屏，实时记录客户信息，让客户信息可以随时记录随时找到。

Caller system automatically flip screen, real-time record customer information, so that customer information can be recorded at any time to find.

9、录音功能

9. Recording function

通话录音可以让您的员工与客户之间的纠纷变的清楚，可以听自己的录音，换位思考当自己是客户，我的话术听起来是否不妥，可以加以改进。

Call recording can make the disputes between your employees and customers clear, you can listen to your own recordings, transposition thinking as a customer, my speech sounds inappropriate, can be improved.

10、销售分析

10, sales analysis

每次销售的产品和营销的客户，都可以记录在系统里面，那么当我们需要做销售改进和问题分析的时候，可以导出数据加以分析。

Every sale of products and marketing customers can be recorded in the system, so when we need to do sales improvement and problem analysis, we can export data for analysis.

11、通话记录和统计报告

11, call records and statistical reports

通话记录和统计报告，让企业老板不用在看电销员的通话表了，因为呼叫中心系统直接提供他今天通话的数量和每通电话的录音和时长，远程依旧可以管理。

Call records and statistical reports, so that business owners do not have to look at the salesman's call list, because the call center system directly provides the number of calls he calls today and the recording and length of each call, remote still manageable.

本文的精彩内容来自: 济南电话营销系统更多的详细内容请点击我们的官方网站：http://www.tele-super.com谢谢您的到来

The highlights of this article come from: Jinan Telephone Marketing System for more details please click our official website: http://www.tele-super.com Thank you for coming