呼叫中心设备系统发展历史
作者：admin 来源：本站 发布时间：2017-07-21 16:20:44
呼叫中心起源于几十年前的民航业，其最初目的是为了能更方便地向乘客提供咨询服务和有效地处理乘客投诉。世界上第一个具有一定规模的呼叫中心是在1956年建成并投入使用的。其主要功能是可以让客户通过呼叫中心进行机票预定。随后ATT推出了第一个用于电话营销呼出型呼叫中心，并在1967年正式开始运营800被叫付费业务。从此以后，利用电话进行客户服务、市场营销、技术支持和其他的特定商业活动的概念，逐渐在全球范围内被接受和采用，直至形成今天规模庞大的呼叫中心产业。
The call center originated in the civil aviation industry a few decades ago, and its initial purpose was to facilitate the provision of advisory services and effective handling of passenger complaints. The world's first large-scale call center was built and put into use in 1956. Its main function is to allow customers to book tickets through the call center. Subsequently, ATT launched the first call for telemarketing call center, and in 1967 officially began operating 800 called pay service. Since then, the concept of customer service, marketing, technical support and other specific business activities by telephone, in the global scope is gradually accepted and used today, until the formation of large scale call center industry.
济南呼叫中心系统是采用计算机电信集成技术的新一代客户服务系统，其不同于传统电话服务中心之处在于将计算机的信息处理功能、数字程控交换机或带语音板卡的计算机的电话接入和智能分配、自动语音处理技术、因特网技术、网络通信技术、商业智能技术与实际业务系统紧密结合在一起，将通讯系统、计算机处理系统、人工业务代表、信息等资源整合成统一、高效的服务工作平台。
Ji'nan call center system is a new generation of customer service system using computer telecommunication integration technology, which is different from the traditional telephone service center lies in the computer information processing, digital program-controlled switches or voice card computer telephone access and intelligent distribution, close together with automatic speech processing technology, Internet technology, network communication technology, business intelligence technology and practical service system, communication system, computer processing system, artificial business representatives and information resources integration service platform unified and efficient.
济南呼叫中心系统充分利用计算机和电信通信网的先进功能，集成并与企业连为一体，是一个完整的综合信息服务系统，它将企业内分属各职能部门为客户提供的服务，，采用统一的标准服务界面，为用户提供系统化、智能化、个性化、人性化的服务。
Ji'nan call center system to make full use of the advanced function of computer and telecommunication network integration, and the company as a whole, is a complete integrated information service system, it will belong to the various functional departments within the enterprise to provide customers with the service, and to use the standard service interface, provide systematic, intelligent and personalized and personalized service for users.
本文由济南呼叫中心系统友情奉献,更多有关的知识请点击:http://www.tele-super.com我们将用最先进的技术，最真诚的态度,为您提供最为全面的服务。我们将会陆续向大家奉献，敬请期待。
This article from Ji'nan call center system friendship dedication, more relevant knowledge, please click: http://www.tele-super.com, we will use the most advanced technology, the most sincere attitude, to provide you with the most comprehensive services. We will continue to dedicate to you, please look forward to.
The call center originated in the civil aviation industry a few decades ago, and its initial purpose was to facilitate the provision of advisory services and effective handling of passenger complaints. The world's first large-scale call center was built and put into use in 1956. Its main function is to allow customers to book tickets through the call center. Subsequently, ATT launched the first call for telemarketing call center, and in 1967 officially began operating 800 called pay service. Since then, the concept of customer service, marketing, technical support and other specific business activities by telephone, in the global scope is gradually accepted and used today, until the formation of large scale call center industry.
济南呼叫中心系统是采用计算机电信集成技术的新一代客户服务系统，其不同于传统电话服务中心之处在于将计算机的信息处理功能、数字程控交换机或带语音板卡的计算机的电话接入和智能分配、自动语音处理技术、因特网技术、网络通信技术、商业智能技术与实际业务系统紧密结合在一起，将通讯系统、计算机处理系统、人工业务代表、信息等资源整合成统一、高效的服务工作平台。
Ji'nan call center system is a new generation of customer service system using computer telecommunication integration technology, which is different from the traditional telephone service center lies in the computer information processing, digital program-controlled switches or voice card computer telephone access and intelligent distribution, close together with automatic speech processing technology, Internet technology, network communication technology, business intelligence technology and practical service system, communication system, computer processing system, artificial business representatives and information resources integration service platform unified and efficient.
济南呼叫中心系统充分利用计算机和电信通信网的先进功能，集成并与企业连为一体，是一个完整的综合信息服务系统，它将企业内分属各职能部门为客户提供的服务，，采用统一的标准服务界面，为用户提供系统化、智能化、个性化、人性化的服务。
Ji'nan call center system to make full use of the advanced function of computer and telecommunication network integration, and the company as a whole, is a complete integrated information service system, it will belong to the various functional departments within the enterprise to provide customers with the service, and to use the standard service interface, provide systematic, intelligent and personalized and personalized service for users.
本文由济南呼叫中心系统友情奉献,更多有关的知识请点击:http://www.tele-super.com我们将用最先进的技术，最真诚的态度,为您提供最为全面的服务。我们将会陆续向大家奉献，敬请期待。
This article from Ji'nan call center system friendship dedication, more relevant knowledge, please click: http://www.tele-super.com, we will use the most advanced technology, the most sincere attitude, to provide you with the most comprehensive services. We will continue to dedicate to you, please look forward to.
