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客户关系管理系统的功能特点

作者:admin 来源:本站 发布时间:2017-08-14 18:08:47
济南客户管理系统的功能可以归纳为三个方面:市场营销中的客户关系管理、销售过程中的客户关系管理、客户服务过程中的客户关系管理。
The functions of Ji'nan customer management system can be summed up in three aspects: Customer Relationship Management in marketing, customer relationship management in sales process, and customer relationship management during customer service.
济南客户管理系统在市场营销过程中,可有效帮助市场人员分析现有的目标客户群体,从而帮助市场人员进行精确的市场投放。客户关系管理也有效分析每一次市场活动的投入产出比,就可以统计出所有市场活动的效果报表。
Ji'nan customer management system in the marketing process, can effectively help the market personnel analysis of existing target customer groups, so as to help market personnel accurate market launch. Customer relationship management is also effective in analyzing the input output ratio of each market activity, and it can calculate the effect reports of all the market activities.

销售是客户关系管理系统中的主要组成部分,主要包括潜在客户、客户、联系人、业务机会、订单、回款单、报表统计图等模块。业务员通过记录沟通内容、建立日程安排、查询预约提醒、快速浏览客户数据有效缩短了工作时间,有效帮助管理人员提高整个公司的成单率、缩短销售周期,从而实现最大效益的业务增长。
Sales is the main component of customer relationship management system, mainly including potential customers, customers, contacts, business opportunities, orders, cash collection, statements, statistical charts and other modules. The clerk by recording the content of communication, the establishment of the schedule, inquiry and appointment reminders, fast browsing customer data can effectively shorten the work time, effectively help managers improve the whole company into a single rate, shorten the sales cycle, in order to achieve the maximum benefit of business growth.
客户服务主要是用于快速及时的获得问题客户的信息及客户历史问题记录等,这样可以有针对性并且高效的为客户解决问题,提高客户满意度,提升企业形象。主要功能包括客户反馈、解决方案、满意度调查等功能。
Customer service is mainly used to timely obtain customer information and customer history records, it can be targeted and efficient for customers to solve problems, improve customer satisfaction, enhance the corporate image. The main functions include customer feedback, solutions, satisfaction surveys, and other functions.
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